Return and Refund Policy

Returns, Refunds, and Exchanges
We want you to feel confident in your purchase. If you need to return, exchange, or request a refund, here’s how the process works.

Important Details:

  • Return Period: 30 days from delivery (any reason, change of mind included)
  • Restocking Fee: None
  • Refund Processing Time: Up to 7 days
  • Return Shipping Costs: Covered by the customer

Return Window
Items can be returned within 30 days of delivery. To start a return, email us at info@valerystreetwear.com. Returned items must be unused, unworn, and in their original packaging with all tags attached. Unfortunately, we cannot accept returns after 30 days.

How to Return an Item

  • Request a Return: Contact us at info@valerystreetwear.com with your order details and reason for the return. Unapproved returns will not be accepted.
  • Receive Instructions: Once approved, we will provide return instructions.
  • Prepare Your Package: Ensure the item is securely packed to avoid damage in transit.
  • Shipping Costs: Customers are responsible for return shipping fees.

Refund Process
After we receive and inspect the returned item, we’ll process your refund to the original payment method. This may take up to 7 days. No restocking fees apply.

Exchanges
If you’d like to swap an item for a different one, email us at info@valerystreetwear.com with the details. We’ll guide you through the exchange process.

Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize. Please take a photo and send it to info@valerystreetwear.com. We will resolve the issue and send a replacement.

Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@valerystreetwear.com. Once an order is processed, cancellations may not be possible.

For further details, please review our Terms of Service.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM to 5:00 PM (AEST)

Email: info@valerystreetwear.com
Phone: +3197010266127
Contact Form: click here

Business Information

Valery Streetwear is operated by ExclusiveTM, a company based in Netherlands.

Business Number:  88588637
D-U-N-S Number: 494524248

Address:
Kraaivenstraat 23 20
Tilburg 5048 AB
Netherlands