Return and Refund Policy
Key information
- You have 30 days to complete your return.
- Refunds will be processed within 7 days.
- There are no restocking fees.
- To receive the return address, please contact customer service.
Return Period
You have the right to return your goods within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we have approved the return, you will automatically receive a full refund within 7 days to the same payment method you used for your order.
No restocking fee will be charged for returned items.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company or your bank, as it may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at info@valerystreetwear.com.
Order Cancelling
If you need to cancel your order, please contact our customer service as soon as possible. Your order can only be cancelled if it has not yet been shipped.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item, please send us an email at info@valerystreetwear.com.
The fastest way to ensure you get what you want is to return the item you have and place a new order for the desired item.
Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Send an email to info@valerystreetwear.com with your order number and the reason for the return. Include clear photos of the damages or issues if possible.
Return Authorization: Our customer service team will respond and inform you on how to return the product. Depending on the reason for the return, you may need to provide additional information or documents.
Return with Shipping Costs: Send the product at your own expense to the provided address. Ensure that the product is carefully packaged to avoid damage during transit.
Inspection and Processing: Once we receive the returned product, we will inspect its condition and reason. We will process the refund accordingly. If you have damaged an item through your own fault, we cannot provide a refund for it. Similarly, we cannot provide a refund if you have sent us the wrong item.
Damaged or Incorrect Orders
Have you received your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.
If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item.
Business Detail
Valery Streetwear is operated by Eclay, a company based in Netherlands
KVK: 87522101
VAT Number: NL004429569B79
Address:
Klaas Sminklaan 2
Meppel 7944KG
Customer Service Contact
Email: info@valerystreetwear.com
Phone: +31612526732
Prefered contact method: Email
Business hours:
Monday to Sunday: 9:00 AM to 5:00 PM AEST