Shipping Policy
Key information
- Order Cut off time: 3:00 PM (AEST)
- Handling time of order: 1–2 business days
- Delivery time of order: 4–7 business days
- Free shipping on all orders
Delivery Details
Below are the average delivery times for all our packages:
If the order date is before 3:00 PM (AEST), processing will still take place on the same day. We usually process your order in 1–2 business days, Shipping then takes approximately 4–7 business days.
Order Confirmation
Once you have placed your order, you will receive a confirmation email. This means we have registered your order in our system and started processing it.
Shipping is free for all orders, we do not require any minimum purchase.
Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please wait for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.
Damaged or Incorrect Orders
Have you received your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.
If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.
Order Cancelling
If you need to cancel your order, please contact our customer service as soon as possible. Your order can only be cancelled if it has not yet been shipped.
Business Detail
Valery Streetwear is operated by Eclay, a company based in Netherlands
KVK: 87522101
VAT Number: NL004429569B79
Address:
Klaas Sminklaan 2
Meppel 7944KG
Customer Service Contact
Email: info@valerystreetwear.com
Phone: +31612526732
Prefered contact method: Email
Business hours:
Monday to Sunday: 9:00 AM to 5:00 PM AEST