Important Information:
Shipping Process
After placing your order, you will receive a confirmation email, confirming that we’ve started processing it. The processing time typically takes 1-2 business days (Monday - Friday). Once processed, your order will be shipped, and we’ll send you an email with tracking information.
The expected shipping time is 5-7 business days (Monday - Friday).
We’re happy to offer free delivery for all orders within the Australia.
Delays
Your order should arrive within 6-9 business days (Monday - Friday). If it doesn’t arrive within this period, don’t be concerned—delays can happen due to busy seasons, holidays, weather, or other unforeseen circumstances.
We kindly ask that you allow up to 3 additional business days (Monday - Friday) before contacting us. If your order still hasn’t arrived by then, please reach out to us at info@valerystreetwear.com, and we’ll look into it for you.
Damaged or Incorrect Items
We apologize for any inconvenience caused by receiving damaged or incorrect items. If this happens, please take photos of the issue and send them to us at info@valerystreetwear.com. We will review your case promptly and ensure that you receive the correct, undamaged item.
Cancellations
If you wish to cancel your order, please contact us at info@valerystreetwear.com as soon as possible. Once your order is processed, we will no longer be able to cancel it.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM to 5:00 PM (AEST)
Email: info@valerystreetwear.com
Phone: +3197010266127
Contact Form: click here
Business Information
Valery Streetwear is operated by ExclusiveTM, a company based in Netherlands.
Business Number: 88588637
D-U-N-S Number: 494524248
Address:
Kraaivenstraat 23 20
Tilburg 5048 AB
Netherlands